Responsible Gaming

Gambling Should Be Entertainment

At City Ins, we believe that gambling should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Betting sites should be enjoyed responsibly and within your means. If you find yourself gambling more than intended or chasing losses, it may be time to seek help.

Age Verification

All gambling in the United Kingdom is restricted to individuals aged 18 years or older. It is illegal for anyone under 18 to participate in gambling activities. If you are under 18, please do not use any betting sites. We take age verification seriously and reserve the right to verify your identity at any time.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Be aware of these warning signs:

• Chasing losses by gambling more money to recover what you've lost
• Hiding your gambling activity from family, friends, or loved ones
• Gambling with money needed for essentials like rent, food, or bills
• Feeling anxious or irritable when you cannot gamble
• Gambling for longer periods or with larger amounts than intended
• Neglecting work, school, hobbies, or relationships due to gambling
• Borrowing money or using credit to fund gambling
• Lying about the amount of time or money spent gambling
• Experiencing mood swings related to gambling wins or losses
• Failed attempts to cut back or stop gambling

If you recognise any of these signs in yourself or someone you know, support is available.

Self-Help Tools and Controls

Most reputable betting sites offer built-in tools to help you gamble responsibly:

• Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
• Loss Limits: Restrict the amount of money you're willing to lose in a given period
• Reality Checks: Receive regular notifications reminding you how long you've been gambling and how much you've spent
• Time Limits: Set automatic session timeouts to prevent extended gambling periods
• Self-Exclusion: Temporarily or permanently exclude yourself from a betting site if you feel you're losing control

Take advantage of these tools. They are designed to protect you and help maintain control over your gambling.

Get Help – Support Organizations

If you or someone you know is struggling with problem gambling, professional support is available. The following organisations provide free, confidential help:

United Kingdom

• GamCare – Free, confidential support and counselling
  www.gamcare.org.uk
  Telephone: 0808 8020 133 (24/7, free)
• GamStop – National self-exclusion scheme for online gambling
  www.gamstop.co.uk
  Allows you to self-exclude from all UK-licensed online gambling operators
• National Problem Gambling Clinic – NHS-funded treatment service
  Referral through your GP or direct contact via their website

International Support

• Australia: Gambling Help Online
  www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council
  www.responsiblegambling.org
• United States: National Council on Problem Gambling
  www.ncpgambling.org
  National Helpline: 1-800-GAMBLER (1-800-426-2537)
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  Telephone Helpline: 0800-1 37 27 00 (free and anonymous)

If You Need Help, Seek It Now

Problem gambling is treatable, and help is available. Whether you're experiencing gambling difficulties yourself or are concerned about someone else, do not hesitate to reach out to one of the support organisations listed above. They provide confidential, non-judgmental assistance and are staffed by trained professionals.

Remember: Seeking help is a sign of strength, not weakness. The sooner you reach out, the sooner you can regain control.

This page is provided for informational purposes as part of our commitment to responsible gambling. City Ins (cityins.co.uk) does not provide gambling treatment or counselling services directly. Please refer to the organisations listed above for professional support.